How can we help you?

Welcome to our comprehensive support center.

Whether you’re a buyer, seller, or just getting started, we’re here to assist you every step of the way.

Frequently Asked Questions, FAQs

Creating an account is simple! Click the “Register” button at the top of the page, enter your email address, create a password, and follow the verification steps. You can also sign up using your Google or Facebook or LinkedIn account for faster registration.

Browse our categories or use the search bar to find services you need. Review freelancer profiles, portfolios, and reviews. Once you find the right match, click “Order Now” or “Contact” to discuss your project. You can also post a project and receive bids from interested freelancers.

Click the “Join” tab on the top right corner of the screen. Complete your profile with professional information, skills, and portfolio. Create your first gig by describing your services, setting prices, and adding relevant images. Once approved, you’re ready to start selling!

We use an escrow system to protect both buyers and sellers. When a buyer places an order, payment is held securely by Crowdol. Funds are only released to the seller after the buyer approves the delivered work. This ensures safe transactions for everyone.

We offer a revision policy where sellers can make adjustments based on your original requirements. If issues persist, you can open a dispute, and our support team will mediate to find a fair resolution. In some cases, refunds may be issued according to our refund policy.

Be creative! You can offer any service you wish as long as it’s legal and complies with our terms. There are over 300 categories you can browse to get ideas.

It’s totally up to you. You can work as much as you want. Many sellers work on Crowdol full time and some keep their 9-5 job while using Crowdol to make extra money.

It’s free to join Crowdol. There is no subscription required or fees to list your services. You keep 80% of each transaction.

It’s very flexible. You need to put in some time and effort in the beginning to learn the marketplace and then you can decide for yourself what amount of work you want to do.

You can set your pricing anywhere from $5 and upwards, and offer your service to buyers. Use these calculators for pricing guidance:

Once you complete a buyer’s order, the money is transferred to your account. For now, we use PayPal for making payments. No need to chase clients for payments.

Contact Support Team

Can’t find what you’re looking for? Our support team is here to help!

Get in Touch

Email Support: [email protected]

Call: +254111544165

💬 Live Chat: Available Monday-Friday, 9 AM – 6 PM EST. Click the chat bubble at the bottom right of your screen

Response Times

Priority LevelResponse Time
🔴 Urgent (Account access, payment issues)Within 2 hours
🟡 Normal (General inquiries)Within 24 hours
🟢 Low (Feedback, suggestions)Within 48 hours