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Customer service

chatbots
Artificial Intelligence

How Chatbots & AI-Powered Customer Service are Transforming User Experience

Chatbots and AI-powered customer service are not just buzzwords, they are real solutions that can enhance user experienc...

Branding Marketing

10 Secrets to Creating Amazing Customer Experiences

Customer experience (CX) is the sum of all customer interactions and emotions with a brand throughout its journey. It is about providing good service or products and creating memorable and meaningful moments that build trust and loyalty.

Digital Marketing - Social selling - customer experience
Social Media

8 Ways to Create a Positive Digital Customer Experience, DCX

Back in the day, creating a positive customer experience largely came down to providing friendly and helpful service whe...

Crowd Intelligence: How to Harness the Power of Collective Wisdom - customer service
Social Media

9 Best Practices for Social Media Customer Service

Providing excellent customer service on social media is crucial for maintaining a positive brand image and ensuring cust...